We understand shopping online sometimes takes an exchange to get the fit right. Here is how it works.
How to start an exchange
1. Email [SUPPORT EMAIL] with the subject line: EXCHANGE Order #[your order number]
2. Tell us the item and size or color you have, and what you want instead
3. We will confirm availability and send return instructions
The rules
· You have 30 days from when you receive your tracking information to request your exchange and postmark your return package with a tracking number. Requests after 30 days will be declined.
· Items must be unworn, unwashed, unmarked, and in resale condition with tags attached. Apparel must be free of stains, deodorant marks, perfume, makeup, and pet hair.
· Sale items and custom or modified items are final. No exchanges.
· You pay the postage to ship the item back to us. We pay to ship your replacement back to you.
· Include a note inside the package with your order number, name, and the exchange you requested. Packages without order identification take longer to process.
Shipping your return
Use a tracked service and keep your receipt until the exchange is complete. Late Dreams is not responsible for return packages that are lost or damaged in transit.
Ship to: [RETURN ADDRESS]
Processing time
Exchanges are processed within 2 business days of arriving at our facility. Please do not contact us for updates unless 2 business days have passed since your return was delivered to us. We cannot confirm whether a return has arrived; your tracking number has that information.
If your size sold out
If your requested replacement is no longer available, we will contact you to choose a different item or receive store credit.
