Late Dreams operates on an exchange-only basis. We do not offer cash refunds for change of mind, fit, or preference. What we do offer is a straightforward 30-day exchange process so you can get the right size or style. See our Exchanges page for how it works.
The one exception: our mistakes
If your order arrives damaged, defective, or incorrect, that is on us and we will make it right with a replacement or, where a replacement is not possible, a refund to your original payment method. Email [SUPPORT EMAIL] within 7 days of delivery with your order number and photos.
What is never refundable
· Original shipping charges
· Sleep Easy shipping protection fees
· Sale, clearance, and custom or modified items (see Final Sale Policy)
Refund timing (defective or incorrect items only)
Once a refund is approved, allow 5 to 10 business days for it to post, depending on your bank or card issuer. If it has not appeared after that window, check with your card provider and bank first, then email [SUPPORT EMAIL]. Filing a chargeback before standard processing completes will delay resolution, not speed it up.
Before you buy
Not sure about sizing? Check the size chart on every product page, or email [SUPPORT EMAIL] before ordering. We would rather help you get it right the first time.
