Sleep Easy is optional protection you can add at checkout. It covers your order against loss, theft, and damage in transit, and it lets us resolve claims directly instead of waiting on lengthy carrier investigations.
What it covers
· Packages lost in transit
· Packages stolen after delivery
· Items damaged in transit
How to file a claim
Email [SUPPORT EMAIL] from the address you used to place your order.
Subject line: PROTECTION CLAIM for order #[number]
Include your order number, a description of the issue, and photos if the item arrived damaged. A member of our team will respond within 1 to 2 business days.
Claim windows
· Lost or stolen: you have 10 days from the delivery date (or the date the package was deemed lost) to report it to us for a replacement. After 10 days, the replacement window expires.
· Stolen orders over $99: a copy of a police report is required if the package shows a delivered scan and is considered stolen. The report must be filed and submitted to us within 10 days of the delivery date. Without it, a replacement is ineligible.
· Damaged or missing items: contact us immediately on arrival with photos of the damaged or tampered packaging and contents. This covers clothing that arrives wet, stained, or torn, and orders missing items because the package opened in transit.
The fine print
· Sleep Easy provides a one-time replacement only. If a replacement order is lost or stolen, you assume all risk for it. If theft is an issue at your address, we strongly suggest shipping the replacement to a more secure location.
· During high-volume periods when carriers report network delays, we reserve the right to classify a missing package as delayed rather than lost before issuing a replacement.
· We ask that you wait until the allotted time has passed for a package to be deemed lost before contacting us about a missing parcel.
· Protection fees are non-refundable.
· If a lost package later turns up, we request it be returned to us at our expense.
· Without Sleep Easy, you assume all risk for lost, stolen, or misdelivered packages. Once we hand a package to the carrier, it becomes the carrier’s responsibility, and claims follow the carrier’s standard process, which can take 6 to 8 weeks.
By selecting Sleep Easy at checkout, you agree to these terms.
